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We guarantee to refund the item purchased on our store that you are not completely happy with when you return it to us in their original condition by post within 7 calendar days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost.
Refunds will be credited to your original method of payment. In the interests of fitting, we do not offer refunds on custom-made and plus size items, unless they are of unsatisfactory quality. Please also note that items must be returned with all of the tags intact and with the despatch note you received enclosed.
Please contact us before you sending items back, and we don’t accept returns without contacting us.
Shipping and handing fees are not refundable.
Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the really color of items be exactly the same as shown on photos.
As all of our dresses are hand-sewn and customer tailored the finished gown may vary by approximately 1 inch in the the specified measurements. To ensure that the item will still fit you perfectly, our highly skilled tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. For further information, please feel free to contact our customer service directly.
|Buyer||Real customer reviews|
7 Jun 2018 21:26
Платье сказочное, качество пошива идеальное, не к чему было придраться, фотографии позже, хочеться в таком платье сделать красивые фото)
6 Jun 2018 12:01
très bien merci
9 May 2018 08:03
очень красивое платье!!!! В точности как на картинке, цвет нежно-лавандовый. с Сшито сверх аккуратно, все швы закрыты, даже нижняя юбка двойная и шов по низу вовнутрь... при заказе отправила продавцу размеры, просила ответить правильно ли я определила размер в заказе - он не ответил, как и на запрос о сроках отправки. Отправил на 10-й день курьерской службой, доставили на дом. На рос. р.46 заказывала амер.10. чуть свободновато...
2 May 2018 11:08
envío super rápido. el vestido es precioso y de buena calidad
19 Apr 2018 00:09
Платье превосходное!!! Очень нежное и красивое! Спасибо большое продавцу за качественный товар! Буду делать заказы еще)
6 Mar 2018 01:48
Роскошное платье! Шикарный цвет! Продавец общительный! Спасибо ему отдельное! В подарок серьги!
16 Feb 2018 04:47
Excelente calidad. Llego muy rápido. Recomiendo.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.